Increase ﬁeld service efficiency with improved transparency and real-time data.
Precise locationsTrack GPS locations of mobile workers online or generate reports for any past trips. Detect deviations from the route. Prevent time-wasting and personal trips during the shift.
Working statusesVisualize ﬁeld team activities with custom statuses, e.g “on my way”, “at the warehouse”, etc. Spot available employees for urgent orders.
Check-in: proof of visitsMark locations and capture pictures of customer visits. Monitor late arrivals and track performance. Browse through comments from employees.
Mobile formsReview task formsas soon as they have been ﬁlled in. Control and improve service quality, employee performance and customer satisfaction.
Automate routine operations. Empower mobile workforce to complete more orders. Cut operating costs and increase revenue.
Seamless task dispatchingAssign jobs intuitively based on employee location, skill set and current workload. Effortlessly import tasks from ﬁles and third-party applications.
Digital to-do listTurn an employee’s smartphone into a personal organizer. Power it with clear directions, tasks, comments and documents.
Automatic route optimizationBuild eﬃcient routes across the assignments. Spend less time behind the wheel and more time with customers.
Decreased overhead expensesUse various metrics to calculate actual working hours and accurate payroll. Slash ﬂeet costs with optimized routes and fuel monitoring.
Harmonize communication between ﬁeld team and back oﬃce to drive agility and growth. Streamline data collection and improve ﬁeld performance.
Eliminate paperworkMayika digital forms were designed with ﬁeld force daily operations in mind. Instead of wasting time on ﬁlling out and correcting paper forms, go digital to add and receive data in several clicks.
Documents, attachments, signaturesLet deskless workers attach any ﬁles and pictures to prove a job well done, share feedback or report a problem. Obtain electronic PODs with e-signatures.
In-app chatReplace phone calls and a myriad of messangers with a single chat. Ask clarifying questions, notify about any changes and quickly resolve disputes without paying extra:
Increase customer satisfaction and loyalty with excellent and fast customer service.
Online delivery trackingEnable clients to check delivery status in real-time without calling the hotline. Visualize actual courier location and the ETA.
Transparent ﬁeld operationShare your ﬁeld activity with customers by putting all team and ﬂeet on a single map. Keep your business transparent for customers and show that you are nearby.
Faster order managementTake orders on site and submit it to the back oﬃce with no time wasted. Eliminate data reentering or distortion and decrease turn around time.
Increased customer satisfactionExceed customer expectations with improved delivery time and a rush option. Measure customer satisfaction directly in the mobile forms.
Eye-pleasing graphics, charts and vivid tables allow you to comprehensively analyze business processes, improve forecasting, identify critical points andtake steps in the right direction.
Reports on everythingGet any report generated in seconds. Analyze expenses, ﬁeld performance, and customer visits. Visualize metrics with charts and graphs and get reports automatically sent to any recipients.
Key performance indicatorsAssess employee performance to boost productivity and increase revenue.
Benchmark quantitative and qualitative indicatorsNumber of new contracts and completed jobs, customer ratings, etc. for any mobile worker or the whole department.
Payroll and taxesTrack time with trips and activity logging. Classify journeys into private and business. Scrutinize locations and time, get mileage by state generated automatically for accurate compensations and tax reimbursement.